Privacy Policy

1. Introduction

At IPTVFire UK ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service platform.

This policy complies with the UK Data Protection Act 2018, GDPR (General Data Protection Regulation), and PECR (Privacy and Electronic Communications Regulations).

2. Information We Collect

We collect and process the following types of personal data:

2.1 Information You Provide:

• Contact Information: Email address, WhatsApp/Telegram contact
• Account Information: Username, subscription details
• Payment Information: Processed securely by third-party payment providers (we do not store full payment details)

2.2 Automatically Collected Information:

• Device Information: Device type, operating system, browser type
• Usage Data: Login times, subscription status, technical logs
• IP Address: For service delivery and security purposes

3. How We Use Your Information

We process your personal data for the following lawful purposes:

• Service Provision: To provide access to our platform and maintain your subscription
• Customer Support: To respond to your inquiries via WhatsApp/Telegram
• Payment Processing: To process subscription payments through secure third-party providers
• Service Improvement: To analyze usage patterns and improve our platform
• Legal Compliance: To comply with legal obligations and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contractual Necessity: Processing necessary to fulfill our service agreement with you
• Legitimate Interests: Improving our service and ensuring security
• Legal Obligation: Compliance with tax, accounting, and other legal requirements
• Consent: Where explicitly provided (e.g., marketing communications)

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure with regular security updates
• Limited access to personal data (authorized personnel only)
• Regular security assessments and monitoring

6. Third-Party Services

We use the following third-party services that may process your data:

• Payment Processors: To handle subscription payments securely
• WhatsApp/Telegram: For customer communication
• Analytics: Google Analytics (anonymized data only)
• Hosting Provider: For website and service hosting

All third-party providers are GDPR compliant and have their own privacy policies.

7. Cookies and Tracking Technologies

Our website uses cookies for the following purposes:

7.1 Essential Cookies:

Required for the website to function properly (e.g., session management, security).

7.2 Analytics Cookies:

Help us understand how visitors interact with our website (Google Analytics). These cookies collect information in an anonymous form.

7.3 Managing Cookies:

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

8. Data Retention

We retain your personal data only as long as necessary:

• Active Subscriptions: For the duration of your subscription plus 1 year
• Inactive Accounts: 2 years after account termination (for legal/tax purposes)
• Payment Records: 6 years (UK tax law requirement)
• Communication Records: 1 year

After these periods, your data is securely deleted or anonymized.

9. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us using the details below. We respond to all requests within 30 days.

10. International Data Transfers

Your data is primarily processed in the UK and EU. If data is transferred outside these regions, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or WhatsApp.

13. Contact Us

For privacy-related questions or to exercise your rights:

• WhatsApp: +33 6 02 95 93 46
• Telegram: @nolimitsexpo
• Email: privacy@iptvfire.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data properly.